USB

Contact Service Desk

West Virginia's Office of Technology Service Desk

The WVOT Service Desk provides a single point of contact for all your technology needs. The WVOT Service Desk is available 24 hours a day, 365 days a year. We are staffed Monday through Friday during regular business hours with afterhours live support available for emergencies.

When you call the WVOT Service Desk, the calls are logged into a tracking database. When we enter the call into the database, we give you a ticket number for your particular issue, allowing you to track the progress of the resolution.

Our peak times are Monday mornings, and the first workday morning after a holiday. If all analysts are on the phone, you can leave a voice mail or send an email. If your call requires immediate attention, and you don’t want to wait for an analyst, consider contacting your Customer Relationship Manager.

What are different ways to contact the WVOT Service Desk?

You may contact the WVOT Service Desk by:

  • Phone calls
    • Local: (304) 558-9966
    • Toll free: (877)- 558-9966
  • E-Mails (ServiceDesk@wv.gov)
  • Customer Satisfaction Survey

Customer Satisfaction Survey

To provide the best service to our customers, the WVOT would appreciate your evaluation of our technical support services.

Follow this link to complete a short survey: Customer Satisfaction Survey. Thank you for your feedback and we look forward to providing you with great customer service!