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About Operations and IT Support
About Operations and IT Support
The WVOT Operations and IT Support teams provides essential front-line technology services that keep state agencies connected and productive. Our group includes field technicians, service desk specialists, and electronic communications experts who work together to deliver reliable, responsive IT support across West Virginia. From setting up workstations and resolving technical issues to managing communications infrastructure, we’re committed to keeping technology running smoothly so state employees can focus on serving the public.
The WVOT Service Desk is your first point of contact for technical support and assistance with state-issued devices, software, and services. Our team is here to help you troubleshoot issues, request access, and find solutions to keep your work running smoothly. Whether you need help with email, connectivity, account access, or applications, we’re just a call or ticket away.
▪️ Group Email: servicedesk@wv.gov
▪️ Local: (304) 558-9966
▪️ Toll Free: (877) 588-9966
▪️ Visit our IT Support Portal!
▪️ View the Service Desk
Field Support
Field Support
WVOT Field Technicians provide on-site support to state agencies across West Virginia. Their work includes workstation break/fix services, hardware installations, and hands-on assistance at remote locations on behalf of other WVOT teams. They also support select agency-specific hardware and software, helping to ensure reliable, localized IT support where it’s needed most.
▪️ Group Email: OTFSManagement@wv.gov
Electronic Communications
Electronic Communications
The Electronic Communications team at WVOT manages and supports a wide range of essential services that keep state systems secure, updated, and running smoothly. Their responsibilities include Active Directory management, Group Policy, BitLocker encryption, software updates, and desktop imaging. They also support key tools like SCCM for patch deployment and system monitoring, Azure Active Directory, multi-factor authentication (including hardware tokens), and RightFax. The team ensures reliable access, strong security, and responsive support across state devices and systems.
▪️ Group Email: SM@wv.gov
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