Citrix Services  

Provides agencies with virtualized application and desktop delivery, allowing them to securely access applications and data from any device or location. The service ensures high availability, security, and flexibility for remote and hybrid work environments, improving agency productivity and reducing infrastructure overhead.

Cloud-based Hosting Services  

The Cloud-based Hosting Service offers a streamlined and standardized approach to cloud resource provisioning, reducing the time traditionally spent on procurement and administrative tasks. By leveraging pre-negotiated cooperative contracts with the three major cloud providers, the service ensures that agencies can access the necessary infrastructure with minimal delay, fostering agility and responsiveness in delivering public services.

ColdFusion Services  

Provides a secure, robust, and scalable platform for developing and maintaining web-based applications using Adobe ColdFusion. This service supports critical applications across multiple state agencies and enables rapid development with a range of built-in features, ensuring high performance, security, and compliance with state and federal regulations.

File Transfer Protocol (FTP) Services  

Provides secure and reliable file transfer capabilities for agencies within the West Virginia state government. This service enables the transfer of large volumes of data between systems, internal or external to the state network, ensuring compliance with security policies and data integrity standards. FTP Services supports a variety of protocols, including SFTP, FTPS, and standard FTP, offering flexibility for diverse transfer requirements. This service is vital for handling sensitive data exchanges, ensuring that all data is encrypted during transfer and meeting federal and state regulatory compliance needs.

Google Productivity Suite Services 

Google Productivity Suite Services (GPSS) is a managed service provided by the West Virginia Office of Technology (WVOT) designed to offer state agencies access to Google Workspace (formerly G Suite) tools for enhanced collaboration and productivity. The service includes support for Gmail, Google Drive, Google Docs, Google Sheets, Google Slides, and other Google Workspace tools. GPSS aims to provide secure, reliable, and compliant cloud-based productivity solutions that meet the diverse needs of state agencies. 

Mainframe as a Service (MFaaS)  

Mainframe services provide a secure and efficient platform for critical business operations, featuring Resource Access Control Facility (RACF) for access control, Direct Access Storage Device (DASD) and Virtual Tape System (VTS) for storage optimization, and Processing Services for scalable computation. With RACF ensuring access controls, DASD and VTS optimizing storage, and Processing Services offering scalability, organizations benefit from enhanced security, storage efficiency, and processing capabilities. These solutions enable enterprises to meet their operational needs effectively, ensuring reliability and compliance in their mainframe environments. 

Microsoft Dynamics 365 (D365) Services 

Microsoft Dynamics 365 CRM Services provide ongoing assistance and maintenance for organizations using Dynamics 365 CRM, aimed to ensure the smooth operation, optimization, and continuous improvement of the Dynamics 365 CRM system. The specific services offered may vary depending on the service provider, the agency's needs, and the agreed-upon scope of support services. 

SQL Database Support Services 

Database Support Services involve the continuous management and maintenance of databases to ensure their optimal performance, reliability, and security. These services are crucial for maintaining the stability, performance, and security of databases, enabling organizations to effectively manage and leverage their data assets. 

Web Server Services 

Web Server Services provide customers with the foundational infrastructure needed to host and manage web applications and websites effectively. These services include reliable hosting environments, secure access controls, performance optimization, and regular maintenance to ensure seamless operation. By leveraging scalable and resilient solutions, customers can focus on delivering user-friendly digital experiences while relying on robust technical support to address challenges and uphold high standards of cybersecurity. Web Server Services are designed to align with organizational goals, enabling efficient, secure, and responsive online platforms for diverse operational needs. This service is billed per hour. 

Business Solutions Services  

Business Solution Services provides a comprehensive suite of offerings designed to enhance the productivity, efficiency, and strategic capabilities of state agencies through tailored, technology-driven solutions. Key components include:

▪️ Consultation and Advisory: Expert guidance on selecting and implementing technology solutions aligned with agency goals.

▪️ Custom Application Development: Tailored software solutions for unique needs beyond off-the-shelf options.

▪️ Systems Integration: Seamless unification of IT systems for efficient operations.

▪️ Data Management and Analytics: Leveraging data to optimize operations and inform decision-making.

▪️ Continuous Improvement and Support: Ongoing support to keep solutions effective and aligned with evolving needs.

The service aims to empower agencies with robust, scalable, and innovative solutions that drive strategic initiatives.

Professional Data Services  

Professional Data Services offer specialized support to organizations seeking to leverage data-driven insights

for strategic decision-making. This service encompasses the full spectrum of data management, from data

acquisition and cleansing to advanced analytics and reporting. With a focus on accuracy, reliability, and

actionable outcomes, Professional Data Services ensure that organizations can harness the power of their

data assets to drive innovation, optimize operations, and achieve business objectives.